Policies

REFUND & EXCHANGE POLICY
Refunds:
For regularly scheduled films, refunds can be made in person no less than 48 hours in advance. Booking fees ($0.50/ticket, charged by our third party ticket processor) will not be refunded.

For special programs, all refunds must be requested at least seven days in advance. Any requests made to refund the special program tickets within seven days will be denied.

All refunds will be dispersed to the original mode of purchase. FGT will not, for instance, refund a ticket sale in cash if the original purchase was made by credit card. Patrons must submit the original mode of tender to be eligible for the refund.

Tickets cannot be refunded once a screening has started. There are no exceptions. Refunds will not be given for show cancellations or disruptions outside of FGT’s control.

All monthly/annual membership purchases are nonrefundable. There are no exceptions.

Exchanges:
Tickets may be exchanged for other showtimes of equal or lesser value when the request is made at least 48 hours in advance.

AGREEMENT BETWEEN USER AND FRIENDS OF GREENBELT THEATRE
The network of Friends of Greenbelt Theatre or its affiliates or subsidiaries, is comprised of various websites and Web pages that are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Friends of Greenbelt Theatre website constitutes your agreement to all such terms, conditions, and notices. Your use of a particular Friends of Greenbelt Theatre website included within the FGT websites network may also be subject to additional terms outlined elsewhere on that website (the “Additional Terms”).

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS website (this “Site”). By accessing or using this Site, you agree to these terms of use, conditions and all applicable laws. If you do not agree to these terms you may not use this Site.

MODIFICATION OF THESE TERMS OF USE
FGT reserves the right to change the terms, conditions, and notices under which the FGT websites are offered, including but not limited to the charges associated with the use of the Robinson Film Center websites. You are responsible for regularly reviewing these terms and conditions.

USE OF SITE, PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Friends of Greenbelt Theatre websites are for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Friends of Greenbelt Theatre websites.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order with FGT or to purchase FGT products. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Site, without prior written permission of FGT is strictly prohibited.

Harassment in any manner or form on the Site or any of the FGT Websites, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a FGT employee, host, or representative or other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.

CONTACT NUMBER
Our staff is available at (301) 329-2034 or via email at hello@greenbeltcinema.org.

SHIPPING
Physical tickets must be picked up at the box office of Greenbelt Cinema. FGT does not mail movie tickets to patrons.

PERSONAL INFORMATION
The Friends of Greenbelt Theatre (FGT, operator of Greenbelt Cinema) only collects personal information when you request our services and only uses the information collected to provide those services for you. If you choose to make a purchase, you will be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for billing purposes and to process your order. FGT handles all of this data with the utmost confidentiality and does not store financial information.

GOOGLE ANALYTICS AND TAG MANAGER
GreenbeltCinema.org uses Google Analytics and Tag Manager to measure site traffic and analytics. Please refer to this page for more detailed information on what data is collected and how you can opt out: https://support.google.com/analytics/answer/6004245?hl=en

THIRD PARTIES
Any personal information provided will not be traded, rented, sold or otherwise shared with anyone outside of Friends of Greenbelt Theatre, or used for reasons beyond those contemplated in this statement. From time to time, we may engage third parties to process your information on our behalf; however, none of FGT’s affiliates (such as our credit card company) have permission to retain, share, store or use personal information for any reason other than providing the requested service.

SECURITY
To prevent unauthorized access, disclosure and improper use of your information, we have established appropriate physical, electronic, and managerial safeguards to protect the information we collect in accordance with our privacy policy.